Second time in a year I've gotten the run around when trying to get a dead power supply replaced. Beyond ridiculous, actually bordering on offensive - saying suppose it was stolen?
OK. Sure, I'm going around stealing power supplies out of someone else's switches and getting RMA's when they go bad? Eventually the local Juniper sales folks got involved but I'm really disappointed in the hardware break/fix support. Anyone else been through this kind of baloney with them or did I just get lucky twice this year?