Had a pretty bad support experience here. I opened a support case for that asking for this very topic and simply wanted to get an answer
- if the datasheet is just wrong or
- if the feature will be added a little later
The constant answer I got was "you don't have a support contract, we will not answer you". This is quite strange since we bought two of those for the lab in order to identify if those machines will work for a future setup or not. So right now it's not mission critical but that shouldn't be the point: my question was not support contract related but a general issue with the promise, that Juniper made and didn't keep.
To sum it up: this is not how a Vendor should deal with that. It's like asking a car vendor why it doesn't have the navigation installed that every catalogue said it has by default and the vendor answers that you won't receive an answer because you didn't come to his workshop for the last maintenance but chose an independent one.