Actually EX4200 which yeah I know is end of life next June. Switch s/n is in system but power supply s/n not in their system so I sent a photo of it. In the past they added, this time they said since there was no Juniper logo on the power supply they couldn't add it to the system. I guess having the Juniper p/n on the picture wasn't enough.
Eventually my local sales folks got it resolved. My question is not about this particular power supply but rather are others seeing the same kind of obstruction when trying to get RMA's or have I just gotten 2 for 2 the last time I needed help from them.