To add…
You can also escalate a Case to a JTAC Escalation Manager Over the Phone. Please call any of the JTAC phone numbers and select Option #2 to reach Customer Care. Once you reach Customer Care, ask to speak to a “JTAC Escalation Manager.” Please be prepared to provide the case number and the reason for case escalation. JTAC Escalation Managers are available 24x7 and will follow up directly with you to understand the issue and outline the next steps for resolution.
With this option in place you can reach out to “JTAC Escalation Manager” any time and they will be happy to assist you.